Taking the word service to the next level. Elevate your team to exceed expectations.
People + Process = Profitability
In home services, skill gets the job done-but leadership and trust grow the business. The Service-Minded Leader course is built for managers, crew leads, and field supervisors who want to move beyond the basics and deliver standout results. If you want less turnover, more accountability, and teams that consistently out-serve the competition, this is your next step.
- Confident Leaders who own results—not just tasks.
- Engaged Crews that support, get more done, and need less babysitting.
- Staying Power thanks to clear expectations and consistent management.
- Customer Retention – Due to fewer errors and higher consistency.
THE SERVICE-MINDED LEADER – TRANSFORMATIONAL COURSE
This Six Session course brings management and leadership from all levels into a
live virtual laboratory to set them up for long-term success with:
High-Impact
Six High-Impact Team Sessions: Live, interactive workshops focused on real-world leadership and communication skills.
Deep Insights
Six Group Coaching Cohorts: Collaborative coaching for accountability, support, and hands-on problem-solving.
Action-Oriented
Immediate Application:
Practical tools, playbooks, and resources your team can use on the job right away..
YOUR TEAM WILL GAIN:
Straight Talk
Clarity in Leadership:
Build confidence, communicate expectations with influence-not just authority.
Action Clarity
Solution-Oriented Mindset: Consistent ability to solve people problems with integrity, consistency, and inspiration.
Team Building
Trusted Decisions:
Strengthen judgment, resolve conflicts, and make choices that boost trust and performance.
Why This Course Is Essential
Good workers don’t automatically make good leaders. They know the trade—but can they lead the team?
Most new managers struggle. 60% fail within the first two years (CEB Global). Not from lack of effort—but lack of leadership training.
Leadership isn’t just about hitting numbers. It’s about motivating people, earning trust, and setting the tone for the whole team.
Without strong leadership, culture breaks. Turnover spikes. Communication fails. Standards drop.
With the right development, managers thrive. Gallup found that companies with trained leaders see: 114% higher sales, and 71% greater productivity.
Bottom line: If you want better performance, build better leaders. Not later—now.
How This Course Transforms
Leadership takes reps. You’d never put a rookie on the job without training—so why do it with new managers?
“Figure it out” isn’t a strategy. Leadership is a skill that needs coaching, feedback, and practice.
Small group coaching works. It’s not theory—it’s hands-on development with real-time support.
Coached managers are 50% more effective (ICF). That’s better retention, smoother operations, and stronger crews.
When your leaders grow, your business gets better. Culture improves. Performance rises. Problems shrink.
Stop winging it—start building leaders who know what they’re doing. Invest a little time now to save a ton of headaches later.
How This Course Grows the Business
Managing people isn’t guesswork—it’s a skill. Schedules and sales are one thing. Leading people? That’s another level.
Your team needs more than instincts. They need tools—real ones they can use every day.
Train your leaders in what actually matters: Clear communication, Emotional intelligence, Conflict resolution, Performance coaching
Equip them with structured playbooks and real-world scenarios. No fluff—just practical tools that work on the job.
Result? Stronger relationships. More engaged teams. Better numbers across the board.
Play The Long Game, Make Leaders That Last
Most training dumps info and disappears. This program sticks—because it’s built for real-world traction and accountability.
Your managers won’t just “attend”—they’ll apply. Week after week, they’ll sharpen skills and build real momentum.
Want to go further? Add 1-on-1 coaching for tailored growth and strategic support. This is a growth engine that keeps your team improving over time.
Long-term performance starts with consistent development. Give your people the traction to lead with confidence—and keep getting better.
All The Details
Each session is conducted in a virtual live environment with breakout groups, individual applications and coursework that goes beyond the classroom and into daily work tasks. Onsite training is available upon request and individual quote.
Course Outline
| Week | Type | Issue Addressed | Result |
|---|---|---|---|
| Preparation | Onboarding | 3 Short Videos & Exercises | You’ll feel fired up, focused, and ready to get started. |
| Week 1 | Training | From Crew to Leader | What changes when you’re no longer “just one of the guys.” Redefining your role and presence as a leader. |
| Week 2 | Coaching | The Shift to Leadership | Build a personal leadership identity and make the mindset leap from worker to leader. |
| Week 3 | Training | Talk So People Listen | Clear direction, tone that earns respect, and communication that stops problems before they start. |
| Week 4 | Coaching | Real-World Communication Scenarios | Diagnose communication breakdowns and build scripts for daily jobsite situations. |
| Week 5 | Training | Dealing with People Problems | Spot and fix issues early—attitude, attendance, drama, or drop-offs in performance—without torching trust. |
| Week 6 | Coaching | Coaching In Conflict | Unpack current crew issues and role-play difficult conversations. |
| Week 7 | Training | Train the Right Way, Fire the Right Way | Set expectations, coach for improvement, and handle exits cleanly and legally. |
| Week 8 | Coaching | Managing Up, Down & Across | Improve influence with owners, peers, and crew. Lead with clarity in every direction. |
| Week 9 | Training | Know Your Numbers | What every leader must know about labor costs, rework, waste, and how daily decisions drive profit. |
| Week 10 | Coaching | Crew Scorecard & Accountability | Build and apply a custom Crew Leader Scorecard to drive measurable performance. |
| Week 11 | Training | Run the Crew, Don’t Let the Crew Run You | Boundaries, routines, time blocking, and energy management for high-impact leadership. |
| Week 12 | Coaching | Leadership Rhythm & Boundaries | Lock in new leadership habits and design sustainable weekly routines. |
“People seem to really want to know just a few things. One, that they matter. Two, that the actions they take make a difference. Three, that there is a way to understand and measure the first two things.”